Internal regulations
Internal regulations
The Marmot Refuge
Residence Valnéa - Apartment 113
65240 Germ - Peyragudes Resort
The Eaglets Den
Residence Valnéa - Apartment 213
65240 Germ - Peyragudes Resort
In order for your stay to be as pleasant as possible, and for hygiene and safety conditions to be guaranteed for everyone, we kindly ask you to carefully read this regulation.
This accommodation is rented to you for a defined period during your reservation, as determined in your rental contract. Under no circumstances can a client claim any right to remain on the premises outside of this period, unless the stay is extended by the conclusion of an amendment to the contract and provided that the apartment is available for this new period.
The arrival hours are scheduled for the afternoon between 3pm and 6pm.
The departure hours are scheduled for the morning between 8am and 10am.
The time allocated for cleaning should take place on the day of departure, before the deadline hour.
This accommodation is rented with bedding (mattresses and box springs), duvets, pillows, blankets, and bed throws. You must use fitted sheets to cover the mattresses, pillowcases, and duvet covers.
Sheets and other linens (bed sets, towels...) are provided upon request from the provider. Bath/shower mats and dishcloths are not provided.
For your convenience, essential products are available to you: cleaning supplies, cleanliness, hygiene, and small cooking ingredients such as coffee, tea, infusions, sugar, oil, vinegar, salt, pepper, and others.
In order to facilitate management and meet the expectations of new residents and maintain the service offered, a replenishment of these products would be welcome, of a similar nature and range.
All the furniture is at your disposal. Please keep them in good condition and ensure their cleanliness.
The provision of water, electricity, and heating is included in the rental price. However, in order to best respect the environment, please turn off the lights when you leave a room and prioritize the use of appliances during off-peak hours (2:10 am to 8:10 am and 1:10 pm to 3:10 pm). Avoid unnecessarily letting water run and avoid keeping doors and windows open, except for daily ventilation, if you are using the heating. Energy consumption must be controlled by all tenants. In case of unjustified abuse, not caused by extreme weather conditions, an additional heating fee may be required from negligent tenants, based on actual daily consumption.
All amenities are at your disposal, provided they are used in a normal and reasonable manner. In this regard, please do not throw anything in the toilet bowl (sanitary towels, pads, condoms, etc.), as this may cause blockages and drainage problems.
Each access door to the accommodation is equipped with a key lock. Please make sure to lock them securely when leaving the premises. You are responsible for any theft or damage in case of non-compliance with this clause.
The provider in charge of your reception will accompany you during your stay for any desired and optional services of your choice, according to the service schedule proposed with the contract. All requests and options of this nature should be ordered to them preferably before your arrival to facilitate the organization of your stay and your comfort.
5.1 Reception
The reception for key collection and general presentation of your accommodation as well as the resort should be scheduled with the provider prior to your stay.
Any additional services that were not ordered in advance can be requested during your stay with a minimum notice.
5.2 Restitution
At the end of the stay, a time slot must be reserved with the provider for the purpose of returning the apartment. The condition of the premises and inventories will be checked, and the keys, badges, and remote control will be returned.
5.3 Ordered Cleaning Package
If you have chosen this package from the provider, please follow the instructions given to you at the entrance, as per the signed contract.
The tenant must however return the accommodation in impeccable condition:
- Equipment, accessories, dishes, and furniture must be put back in place.
- Trash cans emptied. Dishwasher emptied and restocked with missing products, if any.
- Duvets and blankets folded.
5.4 Cleaning done by the tenant
You must return the apartment in its original condition and perform all necessary household tasks for an impeccable inspection of it, without the list being exhaustive:
Indoor
- Duvets and blankets dusted and folded. Rented linen, depending on options, gathered in designated bags.
- Bins, dishwasher, refrigerator, coffee machine, kettle... emptied and clean.
- Household appliances: Oven, microwave, ceramic hob cleaned and free of stains and cooking grease (interiors and grills). Washing machine and dryer emptied, clean, and filters cleaned.
- Sanitary facilities, shower or bathtub, basin, and sink clean and disinfected, tiles, mirrors, maintained floors (tiles, parquet, and carpets), and dusting of furniture, accessories, and equipment. Bedroom and living room windows clean.
- All accessories, dishes, plates, pots, pans, small appliances, and other equipment, including furniture and decorations, are stored.
Outdoor
- Dusting the balcony, cleaning and organizing the equipment.
- Tables and chairs under the protective cover.
- Ski locker and storage area emptied.
- All necessary equipment and cleaning products are provided for regular use, during the stay or end of stay cleaning. (Vacuum cleaner, broom, bucket and mop, cloths, sponges, floor, sanitary and furniture cleaning products...)
In case the cleaning is considered insufficient or not done, as determined by the service provider, the cleaning fee will be automatically applied and charged. The security deposit will only be refunded after receiving payment of the outstanding amount.
Please respect the tranquility of the premises and use them in accordance with their intended purpose. The volume of sound, both inside and outside the apartment, must be kept low in order to respect the peace of the neighborhood. In case of conflict or complaint, we reserve the right to exclude clients who are causing disturbance.
For the sake of the neighborhood, it is strictly forbidden to make noise after 10 PM and before 8 AM.
Smoking is strictly prohibited inside the accommodation and on the balcony.
The consumption of food and drinks is not allowed in the bedrooms. Any damages, stains on the bedding, duvets, blankets, and pillows will be charged to the responsible tenant.
In case of emergency, please contact the emergency services (dial 18 for firefighters, 15 for ambulance, 17 for police).
Trash bins are available for you in the dedicated room on the ground floor. Please respect the sorting rules: Containers are labeled in the room. When you leave, please do not leave anything in the bins and make sure they are clean.
If necessary, outside of the peak season, selective sorting containers are available at the entrance of the station.
Animals, whatever they may be, are not allowed in the apartment.
A certificate of civil liability insurance with a holiday extension will be required when concluding the contract to cover any potential risks. This clause is most often included in the home civil liability insurance.
An optional insurance is offered, if applicable, to cover any risks during the stay or possible cancellation, through a contract with our provider.
In case of breakdown or malfunction, please identify the problem and contact us immediately. We will do our best to resolve the situation. No reimbursement for troubleshooting or repairs will be considered without our agreement. Alternatively, the service provider responsible for your reception and the management of services on resort may be able to meet your needs, to the best of their abilities.
In the event of breakage, damage or deterioration, please inform us during your stay or the service provider responsible for the services and the inventory, even if no damage appears to be apparent. In case of loss or damage to furniture, equipment or accessories provided to you in the accommodation, the security deposit may be retained until the restoration or possible replacement is assessed. If applicable, an identical replacement, if possible, or an equivalent replacement will be invoiced, and the security deposit will be refunded upon receipt of payment.
Updated regulation on July 25, 2023